Call us:016977 42777

21 High Cross Street, Brampton, Cumbria CA8 1RP

Refunds and Returns

Under the Distance Selling Regulations you have the legal right to cancel your order within 7 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract, although any information offered will help improve our service, nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract by e-mail to sales@kairosjewellery.co.uk or by post.

To cancel an order (or part of an order) before despatch you can do so at any time before we have sent out our despatch email to you. To do this, please e-mail us at sales@kairosjewellery.co.uk or by telephone (016977 42777; from overseas: ++44 16977 42777). To cancel the order you will need to give us your name and address details, as well as your order number.

If you have received the goods, then you must send the goods back to our address at your own cost and risk. Any items must be returned in their original presentation boxes. We recommend that you return the goods by either Royal Mail Recorded 1st Class or Royal Mail Special Delivery. When returning goods please include your full name and address along with the original order number.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be reaccredited to your account as soon as possible and, in any event, within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were in when they were delivered to you. If you do not return the goods delivered to you, or do not pay the costs of delivery, we will be entitled to deduct the direct cost of recovering the goods from the amount to be reaccredited to you. Any customs duties and sales taxes levied on shipments outside of the European Community are non-refundable.

Please note that these rights do not extend to bespoke, personalised or engraved orders. Also, please note that for health and hygiene reasons these rights do not extend to pierced jewellery (earrings).

Damaged or faulty goods
We check every item of jewellery prior to its despatch but should you find the item to be faulty or damaged in any way on receipt then we will exchange it. Please inform us within 7 days of receipt of the goods of any faults by e-mail to sales@kairosjewellery.co.uk. Please ensure that you return the goods by either Royal Mail Royal Mail First Class post (with a certificate of posting obtained) for items under the value of £120 or Royal Mail Special Delivery for items over the value of £120. When returning goods please include your full name and address along with the original order number.

You will be reaccredited for the costs incurred in returning faulty or unsatisfactory goods.

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